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Help & FAQs
| To Contact Customer Service By Email Please use our Contact Us form to email customer service. The customer service team is available Monday through Friday from 8am to 5pm CT. By Phone Our customer service team is available Monday through Friday from 8am to 5pm CT at 1-800-258-0929. By Mail F+W Publication Products 700 E. State Street Iola, WI 54990 |
Refunds and Exchanges
Shipping & Handling
Ordering and Customer Service
Sales Tax
Online Customer Rewards Program
MP3 and Audio files
Digital Downloads
Magazine Subscription Customer Service
Refunds and Exchanges
What is your return and/or exchange policy?
If you are not completely satisfied with any magazine or other product purchased from Krause Publications & F+W Media, Inc, you may return it within 14 days of receipt for a full refund, less any shipping & handling charges. All products must be in mint resalable condition. A copy of your original purchase invoice must accompany the return. Any return received at 14 days will be given a credit toward future purchases and no returns are accepted after 30 days.
Returns should be directed to
F+W Media - Consumer Books
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014
What should I do if I have purchased a magazine from a bookstore or other retailer and am not satisfied?
Returns directly to the publisher can only be accepted if the product was purchased directly from the publisher. Any other return should be made directly with the retailer from whom you purchased the product.
Shipping & Handling
Shipping & Handling
What options are available for shipping?
We offer a variety of shipping options, including media mail through the USPS, Ground Services through FedEx and Expedited Service. Standard and Expedited services are also available for International Orders.
How much is shipping & handling:
A handling fee of $2.00 is added to each order containing shippable items. Additional shipping charges are based on the product type and shipping method.
You can easily calculate shipping costs for your order in your shopping cart by using the Shipping Calculator!
U.S. Addresses:
- USPS: Magazines, CDs, DVDs are $2.00 per product, books are $2.25 per product
- FedEx Ground: Magazines, CDs, DVDs are $3.00 per product, books are $4.00 per product
- FedEx 2nd Day: Magazines, CDs, DVDs are $10.00 per product, books are $13.00 per product
- FedEx Standard Overnight: Magazines, CDs, DVDs are $18.00 per product, books are $23.00 per product
International Addresses:
- Air Printed Matter: Books are $9.00 per product, all other products are $5.00 per product
- First Class: Books are $11.00 per product, all other products are $6.00 per product
Oversize items:
Certain oversize items will incur higher shipping charges than those listed above.
- USPS: $2.25 per product
- United States FedEx Ground: $12.00 per product
- United States FedEx 2nd Day: $28.00 per product
- United States FedEx Standard Overnight: $43.00 per product
- International Air Printed Matter: $24.00 per product
- International First Class: $26.00 per product
Please note that there is no shipping and handling fee for digital download products.
Delivery TimeUnless a product specifically states an expected due date, all products are in stock and ready for shipping. Orders placed before 2:30pm central time, Monday through Friday and processed that same business day and are shipped out within 48 hours. Orders placed after 2:30pm central time are processed the next business day and ship out within 72 hours. When selecting a delivery method, please consider the processing time in addition to the delivery times outlined below:
U.S. Addresses:
- USPS: 7-21 business days
- Ground: 7-10 business days
- 2nd Day Air: 2-4 business days
- Next Day Air: 1-3 business days
International Addresses:
- International - Air Printed Matter: 7-21 business days
- International - First Class: 4-8 business days
Ordering and Customer Service
How can I check the status of my order?
Our customer service team is available Monday through Friday from 8am to 5pm central time at 1-800-258-0929 within the U.S. and at 715-445-2214 outside of the U.S.
What payment options do you accept?
We currently accept MasterCard, Visa, American Express and Discover/Novus.
May I mail my order with any other form of payment?
Yes. Simply print out your shopping cart just prior to the final step of order completion, so that your full order, along with your name, address and phone number are visible and mail it to us with your check or money order. Please send the order to:
F+W Publication Products
700 E. State Street
Iola, WI 54990
Sales Tax
Will sales tax be applied to my order?
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Click here to read our Sales Tax Summary.
Online Customer Rewards Program
Save on every order through the Online Customer Rewards Program. Click here to learn more.
MP3 and Audio files
Do I need an account to purchase an MP3 file?
No, but we highly recommend you first create an account as it will more easily allow you to access any downloadable products you purchase. When you are logged into your account you can click the Downloads link to access a library of past downloadable products you have purchased.
I purchased an MP3 file. How do I download the file?
Instructions for accessing your MP3 file Instructions for accessing your MP3 file can be found in the confirmation page displayed after you make a purchase and at the bottom of your confirmation email.
If you have an account click the 'My Account' button and log in. Once logged in, click the Downloads link to access your MP3 file. To save the MP3 file to your computer, click the Download button next to correct file and choose to save the file to your computer.
If you do not have an account, go to http://www.oldcarsbookstore.com/electronic_delivery_login and enter the following information: your Order ID, the email address you used during your purchase and the billing zip code you used during your purchase. You can find your Order ID on the confirmation page displayed after you make a purchase and in the confirmation email sent to you after your purchase. If you are unable to locate your Order ID, contact customer service for assistance.
I have an account, but the MP3 file I purchased is not available in my account. How can I access my MP3 file?
If you purchase an MP3 file but were not logged into your account at the time you will not find your MP3 on your account downloads page. To access the MP3 file go to http://www.oldcarsbookstore.com/electronic_delivery_login and enter the following information: your Order ID, the email address you used during your purchase and the billing zip code you used during your purchase. You can find your Order ID on the confirmation page displayed after you make a purchase and in the confirmation email sent to you after your purchase. If you are unable to locate your Order ID, contact customer service for assistance.
Digital Downloads
What format is a Digital Download?
Unless otherwise noted Digital Downloads are PDF files. To open a PDF file you will need the free Adobe Reader software.
Do I need an account to purchase a Digital Download?
No, but we highly recommend you first create an account as it will more easily allow you to access any downloadable products you purchase. When you are logged into your account you can click the Downloads link to access a library of past downloadable products you have purchased.
I purchased Digital Download. How do I download the file?
Instructions for accessing your Digital Download can be found in the confirmation page displayed after you make a purchase and at the bottom of your confirmation email.
If you have an account click the 'My Account' button and log in. Once logged in, click the Downloads link to access your Digital Download. To save the Digital Download to your computer, click the Download button next to correct file and choose to save the file to your computer.
If you do not have an account, go to http://www.oldcarsbookstore.com/electronic_delivery_login and enter the following information: your Order ID, the email address you used during your purchase and the billing zip code you used during your purchase. You can find your Order ID on the confirmation page displayed after you make a purchase and in the confirmation email sent to you after your purchase. If you are unable to locate your Order ID, contact customer service for assistance.
I have an account, but the Digital Download I purchased is not available in my account. How can I access my Digital Download?
If you purchase a Digital Download but were not logged into your account at the time you will not find your Digital Download on your account downloads page. To access the Digital Download go to http://www.oldcarsbookstore.com/electronic_delivery_login and enter the following information: your Order ID, the email address you used during your purchase and the billing zip code you used during your purchase. You can find your Order ID on the confirmation page displayed after you make a purchase and in the confirmation email sent to you after your purchase. If you are unable to locate your Order ID, contact customer service for assistance.
I have a dial-up internet connection. Will I have trouble downloading a Digital Download?
Most Digital Download files are large and they will be slow to download if you have a dial-up internet connection.
Can I save a copy of the Digital Download on my computer?
Yes. To save a copy, right click the Download link and choose "Save Target As" or "Save Link As". This will save the PDF to your computer. Once the download is complete open the file using Adobe Reader.
The graphics won't appear in the PDF, the text looks garbled, and pages are missing.
Make sure you are using the latest version of Adobe Reader. If you are using a program other than Adobe Reader to view PDF files (such as Apple Preview) the files may appear incorrectly. To open a file in Adobe Reader, first open the Adobe Reader program. Then click File -> Open. Locate the file on your computer and then click 'Open'.
Why am I having trouble printing the Digital Download?
There are security settings on the Digital Download that prevent anyone from extracting text or pages. For a few customers this may prevent you from printing the Digital Download. If you are experiencing this problem, contact customer service for assistance.
Can I search for text within the Digital Download?
To search within the Digital Download use the Find feature within Adobe Reader. Click Edit -> Find and type in the word or phrase you are searching for.
Magazine Subscription Customer Service
I have a question about my magazine subscription. Who should I contact?
All questions and concerns related to magazine subscriptions should be directed to Subscriber Services at 386-246-0178.
Subscriber Services can assist you with:
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